Troubleshooting

This can happen for a few reasons:

- The product title may not closely match how it's listed on Amazon or Google Shopping. Try checking the title in your Shopify admin.
- The product may be very niche or not widely sold on those marketplaces.
- The selected Amazon marketplace or Google Shopping country may not carry that product.
- The confidence filter may be set to show only results with a high confidence rating (We rate each result with either a high, medium or low confidence rating)
High means we are very confident the product we found matches your product. Low means we are not confident that your product matches the found product (we think that the found product has a very low chance of being similar to your product).
So if there are no matches you can set the confidence filter lower in settings to see if that helps.
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If the issue persists, try adjusting your marketplace settings or contact support.

Reports are scheduled to run at the hour you selected, but processing happens in the background and may take a few minutes depending on how many products are being checked. If your report hasn't appeared after 30 minutes, please contact support so we can investigate.

First, make sure daily report emails are enabled in Settings. Then check that your Shopify store has a valid owner email address, as that's where reports are sent. Also check your spam or junk folder. If everything looks correct and you're still not receiving emails, please contact support.

You can reach the Stakeout support team directly from within the app using the Support page. Submit a ticket with your question or issue, and we'll get back to you as soon as possible.